Putri, N.N.D., Ningsih, A.R., Nasution, A.S., Endyra, F., Ihsan, F. and Masyitah, M. 2026. Analysis of Customer Satisfaction at Coffee Shops Using the Quality Function Deployment (QFD) Approach Integrated with the Importance-Performance Analysis (IPA) Method. Journal of Engineering Science and Technology Management (JES-TM). 6, 1 (Mar. 2026), 302–315. DOI:https://doi.org/10.31004/jestm.v6i1.434.