NURFITRIANI, N. The Influence of Service Quality on Patient Loyalty Through Patient Satisfaction at Beriman Hospital, Balikpapan City. Journal of Engineering Science and Technology Management (JES-TM), [S. l.], v. 4, n. 2, p. 108–116, 2024. DOI: 10.31004/jestm.v4i2.221. Disponível em: https://jes-tm.org/index.php/jestm/article/view/221. Acesso em: 21 oct. 2025.